Retail Lead & Key Carrier Coordinator

The TJX Companies, Inc.; Roseville (MI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care

Paid parental leave

Life insurance

Scholarship program

Adoption assistance

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking a Key Carrier at our Roseville, MI location. This elevated role blends Coordinator duties with leadership responsibilities and requires open availability, including nights and weekends, to deliver outstanding customer service.

You will support store operations, coach associates, ensure adherence to procedures, and help manage opening/closing, labor coverage, and safety.

Qualifications

• 1 year retail experience
• 6 months leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

Marshalls, part of The TJX Companies, Inc., is seeking a Key Carrier at our Roseville, MI location. This elevated role blends Coordinator duties with leadership responsibilities and requires open availability, including nights and weekends, to deliver outstanding customer service.

You will support store operations, coach associates, ensure adherence to procedures, and help manage opening/closing, labor coverage, and safety.