Key Carrier Supervisor - Retail Operations Leader

The TJX Companies, Inc.; Savannah (GA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care

HSA

Life insurance

Paid holidays/vacation/sick

Employee discounts

Job summary

Marshalls, part of The TJX Companies, Inc., invites you to join a team where growth and development are encouraged. The Key Carrier role supports store operations, stepping into Coordinator duties and leading in key moments.

Open availability including nights and weekends is required, with a focus on exceptional customer service and team leadership. The position emphasizes adherence to policies, effective coaching, and maintaining store operations and service standards.

Qualifications

• Able to work a flexible schedule, including nights and weekends
• Team player, working effectively with peers and supervisors
• Able to respond appropriately to changes in direction or unexpected situations
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Able to effectively coach, delegate, and follow-up on multiple people/tasks
• Able to act quickly under challenging circumstances
• Capable of multi-tasking
• Superior communication and organizational skills with attention to detail
• 1 year retail, 6 months leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

Marshalls, part of The TJX Companies, Inc., invites you to join a team where growth and development are encouraged. The Key Carrier role supports store operations, stepping into Coordinator duties and leading in key moments.

Open availability including nights and weekends is required, with a focus on exceptional customer service and team leadership. The position emphasizes adherence to policies, effective coaching, and maintaining store operations and service standards.