Retail Lead - Inspire Guests, Elevate Team, Drive Results

Mattel; Chicago (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

American Girl is seeking a Retail Lead at the Chicago AG Retail location. You will support the sales manager with daily operations, provide leadership to the department, and ensure exceptional guest service and sales performance in a fast-paced store environment.

The role requires strong communication, a customer-focused mindset, and the ability to manage staff, schedules, and floor presentation. A friendly demeanor and proficiency with MS Excel/Outlook/Word are essential.

Qualifications

• Strong customer service background with supervisory experience
• Excellent verbal and written communication skills
• Ability to lead and develop a diverse team
• Willingness to work a flexible schedule including nights, weekends, and holidays

Responsibilities

• Assist the retail sales manager with daily operations
• Provide leadership and direction to the department
• Deliver high level of selling and customer service to guests
• Oversee floor presentation, coaching, and schedule development

Skills

Customer service

Leadership

Communication

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

American Girl is seeking a Retail Lead at the Chicago AG Retail location. You will support the sales manager with daily operations, provide leadership to the department, and ensure exceptional guest service and sales performance in a fast-paced store environment.

The role requires strong communication, a customer-focused mindset, and the ability to manage staff, schedules, and floor presentation. A friendly demeanor and proficiency with MS Excel/Outlook/Word are essential.