Experiential Retail Sales Specialist

Mattel, Inc.and Subsidiaries; Chicago (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

American Girl, a premium brand and subsidiary of Mattel, is seeking a dedicated Retail Associate for the Chicago AG Retail location. You will provide prompt, friendly sales assistance, share product knowledge, and help customers with purchases and exchanges, contributing to a positive, customer-centered experience.

Join a dynamic team that values collaboration, continuous learning, and exceptional service. Flexibility with scheduling and a focus on upselling and merchandise knowledge are

Qualifications

• Sales experience in specialty retail or service industry preferred.
• Basic computer skills; some experience using a POS system.
• Willing to work a flexible retail schedule including days, nights and weekends.
• Growth mindset: stay curious, learn, embrace challenges and improve themselves.

Responsibilities

• Approach, acknowledge and assist customers promptly; handle multiple customers effectively.
• Assess and meet customer merchandise and service needs by sharing product knowledge and upselling.
• Share information on store events, promotions, and activities with customers.
• Process all point-of-sale transactions promptly and accurately.
• Help resolve customer problems and turn returns into exchanges with product knowledge.
• Communicate merchandise and service needs to management on a timely basis.
• Provide assistance to accomplish team and company goals.

Skills

Sales experience

POS system

Flexible schedule

Growth mindset

Tools

POS software

Job description

American Girl, a premium brand and subsidiary of Mattel, is seeking a dedicated Retail Associate for the Chicago AG Retail location. You will provide prompt, friendly sales assistance, share product knowledge, and help customers with purchases and exchanges, contributing to a positive, customer-centered experience.

Join a dynamic team that values collaboration, continuous learning, and exceptional service. Flexibility with scheduling and a focus on upselling and merchandise knowledge are