Retail Lead: Elevate Customer Experience & Team

Mattel, Inc.and Subsidiaries; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Mattel, Inc. leads the American Girl Retail team in Chicago, delivering memorable experiences through experiential retail stores and exceptional customer service. The Retail Lead assists the sales manager, guides staff, and ensures daily operations run smoothly in a fast-paced environment.

This full-time on-site role requires leadership, strong communication, and a customer-first mindset to support sales goals and store standards at the Chicago location.

Qualifications

• Strong customer service background with lead/supervisory experience.
• Excellent communication and organizational skills are essential.
• Must enjoy children and have a warm, friendly demeanor.
• Well-developed computer skills; proficient in Excel, Outlook and Word.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Support the retail sales manager in merchandise management, business analysis, and staff development.
• Execute supervisory duties, including floor presentation, coaching, scheduling and stock level monitoring.
• Leads by example by delivering exceptional customer service to ensure a great guest experience.
• Fulfills responsibilities of the Manager on Duty by overseeing the sales floor and resolving customer concerns.

Skills

Microsoft Excel

Outlook

Word

Customer service

Job description

Mattel, Inc. leads the American Girl Retail team in Chicago, delivering memorable experiences through experiential retail stores and exceptional customer service. The Retail Lead assists the sales manager, guides staff, and ensures daily operations run smoothly in a fast-paced environment.

This full-time on-site role requires leadership, strong communication, and a customer-first mindset to support sales goals and store standards at the Chicago location.