Lead Sales (Full-Time)

Mattel, Inc.; Chicago (IL); On-site; USD 48,000 - 72,000; Full time

Job summary

Mattel, Inc. is seeking a Retail Lead at the American Girl Retail Chicago location. You will support daily operations, lead the team, and deliver high-level customer service to guests and families visiting our experiential store.

The role involves supervising staff, merchandising execution, and ensuring goals are met while fostering a diverse, inclusive environment. Join a team focused on memorable experiences and teamwork.

Qualifications

• Experience in a lead/supervisory role preferred.
• Strong customer service background is essential.
• Excellent verbal and written communication skills.

Responsibilities

• Support the retail sales manager in merchandise management, business analysis and staff development.
• Execute supervisory duties: floor presentation, coaching, scheduling, stock monitoring and workflow delegation.
• Lead by example delivering exceptional customer service to ensure a great guest experience.
• Oversee the sales floor as Manager on Duty and resolve customer service concerns.

Skills

Customer service

Leadership

Communication

Organizational skills

Excel

Outlook

Word

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

CREATIVITY IS OUR SUPERPOWER. It is our heritage and it is also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard- when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

The Team

The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers.

The Opportunity

The Retail Lead is located at the AG Retail Chicago location and reports directly to the Assistant Department Manager. This position is responsible for assisting the retail sales manager with daily operations, including providing leadership and direction to the department and providing a high level of selling and customer service to American Girl guests.

What Your Impact Will Be

• Support the retail sales manager in all business functions including, but not limited to merchandise management, business analysis, and staff development.
• Execute supervisory duties, including floor presentation visual standards, coaching and motivating staff, monitoring business and stock levels in the department, communicating with management, maintaining communication and coaching binders, preparing staff schedule for ensuring adequate floor coverage, motivating team members to meet or exceed sales goals, tracking sales performance analyzing results for management, and delegating responsibilities to the team to improve work flow and increase staff skills.
• Leads by example by delivering exceptional and engaging customer service to ensure an excellent guest experience.
• Fulfills responsibilities of the Manager on Duty by overseeing the sales floor and solving customer service concerns as they arise.

What We’re Looking For

• Demonstrated ability to work with a broad and diverse work force.
• A strong customer service background, with lead/supervisory experience, preferred.
• Excellent communication (both verbal and written) and organizational skills are essential.
• Must enjoy children and possess a warm and friendly demeanor.
• Well-developed computer skills essential; must be a skilled user of Microsoft Excel, Outlook, and Word.
• Ability to work a flexible schedule including nights, weekends, and holidays.

How We Work

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors

• We collaborate Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ MAT, www.mattel.com ), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in more than 195 countries in collaboration with the world’s leading retail and ecommerce companies.

Mattel is recognized as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Aff... we welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.