Retail Lead: Guest Experience & Team Coach

Aramark Correctional Services; Kansas City (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Aramark is seeking a Retail Sales Lead Worker to coordinate store operations, train and supervise Sales Associates and General Utility Workers, and ensure top-tier guest service. You will delegate daily tasks, monitor readiness, greet guests, and resolve issues with professionalism.

The role requires retail experience, strong math skills for reports, familiarity with MS Office and POS systems, and a flexible, rotational schedule including weekends and holidays.

Qualifications

• Previous retail experience preferred
• Mathematical skills are required to facilitate sales reports and audits
• Must be fluent in the native language, both spoken and written
• Must be flexible, willing to work a rotational schedule with weekends/holidays
• Must provide proof of alcohol training where applicable
• Must be computer literate in MS Office

Responsibilities

• Perform all Sales Associate and General Utility Worker duties
• Hold pre-shift meetings to review tasks, VIPs, and safety info
• Leads should be knowledgeable about the area as a concierge resource
• Ensure all guests are greeted when they walk into the store
• Train Sales Associates and General Utility Workers in their roles
• Lead nightly close out and balance cash with daily sales
• May assist with hiring and payroll coordination
• May be required to coordinate, supervise and submit payroll

Skills

Retail experience

Customer service

Mathematical skills

MS Office

POS system

Cash handling

Team leadership

Tools

Photocopier

Vacuum Cleaner

Calculator

Printer

Telephone

Computer

POS System

Job description

Aramark is seeking a Retail Sales Lead Worker to coordinate store operations, train and supervise Sales Associates and General Utility Workers, and ensure top-tier guest service. You will delegate daily tasks, monitor readiness, greet guests, and resolve issues with professionalism.

The role requires retail experience, strong math skills for reports, familiarity with MS Office and POS systems, and a flexible, rotational schedule including weekends and holidays.