Retail Lead — Fan Experience & Operations

Fanatics Commerce; Indianapolis (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Lead for the Indianapolis Colts Team Store in Indianapolis, IN. The role focuses on delivering strong sales through excellent daily operations and fan-centric service, including managing stock, training staff, and supporting leadership decisions during games and events.

You will guide Retail Associates to ensure a superior fan experience, oversee shifts, and assume Manager on Duty responsibilities as required, while upholding Fanatics values in a fast-paced

Qualifications

• Must be at least 18 years old.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout shifts; lift up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Collaborate with Leadership to meet revenue targets, per cap, and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.
• Provide training and assistance to Retail Associates as required.
• Perform Manager on Duty responsibilities as needed.

Skills

Customer service

Communication

Teamwork

Reliability

Education

High school diploma or equivalent

Tools

OpSuite5.0

POS

CAYAN

Job description

Fanatics Commerce is seeking a Retail Lead for the Indianapolis Colts Team Store in Indianapolis, IN. The role focuses on delivering strong sales through excellent daily operations and fan-centric service, including managing stock, training staff, and supporting leadership decisions during games and events.

You will guide Retail Associates to ensure a superior fan experience, oversee shifts, and assume Manager on Duty responsibilities as required, while upholding Fanatics values in a fast-paced