Retail Lead: Fan Experience Coach (On-site Indy)

Fanatics Inc

Indianapolis, Northern (IN, KY)

Hybrid

USD 42,000 - 52,000

Full time

14 days+

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Job summary

Fanatics Indianapolis is seeking a Retail Lead to support the leadership team, drive game day experiences, and mentor a front-line retail staff. The role requires coaching, operational excellence, and delivering exceptional fan service in a fast-paced environment.

The Retail Supervisor will work a full-time schedule including days, nights, weekends, and extended hours on game day and during events. Previous retail leadership and strong communication are highly valued.

Qualifications

Minimum 18 years of age.
Minimum two years working in retail or sales preferred.
Ability to work independently and responsibly in a fast-paced environment.
Foreign language skills are a plus.

Responsibilities

Drive sales results by consistent execution of daily operations
Support back-of-house operations; maintain stockroom organization
Demonstrated proficiency in Fanatics and Retail operation systems including but not limited to POS, OpSuite, My Playbook, Service Now, and OKTA
Make recommendations to the Leadership team when making decisions including but not limited to; revenue targets, per cap, and UPT (unit per time)
Work with Retail Associates to ensure an exemplary fan experience
Communicate expectations for assignments and projects to the part-time retail team (Retail Associate/ Retail Lead)
Provide training and assistance to all part-time retail team (Retail Associate/ Retail Lead)
Coach part-time retail team (Retail Associate/ Retail Lead) based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
Encourages and models Fanatics' Values
Perform ‘Manager on Duty responsibilities’