Retail Lead - Elevate Customer Experience & Brand Story

Banana Republic; Spring (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discount

PTO

Volunteer hours

401(k) with match

Employee stock purchase

Insurance coverage

Job summary

Banana Republic, a brand known for its storytelling and elevated design, is seeking a team member to support store leadership and deliver a best-in-class customer experience in Spring, TX. You will model selling behaviors, assist with daily tasks, and collaborate across the team to drive sales and operational excellence.

The role emphasizes customer education on loyalty programs, seamless omni-channel service, and maintaining a positive store environment while meeting performance goals.

Qualifications

• Experience in retail sales preferred.
• Able to lift up to 30 pounds.
• Flexible schedule including holidays, evenings, weekends.

Responsibilities

• Consistently treat customers and colleagues with respect.
• Promote loyalty programs and brand selling behaviors.
• Lead by example to deliver best-in-class customer experience.
• Support store leadership during non-peak hours.
• Collaborate with team to complete tasks efficiently.
• Develop product lifecycle expertise.
• Assist opening/closing checklists as needed.
• Utilize omni-channel to create a frictionless experience.
• Ensure compliance standards are met.

Skills

Customer service

Teamwork

Communication

POS systems

Tools

POS systems

Job description

Banana Republic, a brand known for its storytelling and elevated design, is seeking a team member to support store leadership and deliver a best-in-class customer experience in Spring, TX. You will model selling behaviors, assist with daily tasks, and collaborate across the team to drive sales and operational excellence.

The role emphasizes customer education on loyalty programs, seamless omni-channel service, and maintaining a positive store environment while meeting performance goals.