Lead, Store Ops & Customer Experience

Banana Republic; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) matching

Employee stock purchase plan

Medical/dental/vision/life insurance

Job summary

Banana Republic in Houston is seeking dedicated store team members to support leadership and deliver a best-in-class customer experience. You will role model brand selling behaviors, educate customers on loyalty programs, and help maintain productivity during non-peak hours.

Join a team that emphasizes collaboration, operational excellence, and omni-channel engagement while upholding compliance standards and a positive work environment.

Qualifications

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads become experts of the brand's selling behaviors by role modeling these behaviors with every customer to deliver an exceptional customer experience.
• Support sales leader during non-peak hours, with the customer as the primary focus
• Collaborate with the store leadership team to ensure tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Assist with opening/closing checklists and after-hours tasks
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Job description

Banana Republic in Houston is seeking dedicated store team members to support leadership and deliver a best-in-class customer experience. You will role model brand selling behaviors, educate customers on loyalty programs, and help maintain productivity during non-peak hours.

Join a team that emphasizes collaboration, operational excellence, and omni-channel engagement while upholding compliance standards and a positive work environment.