Retail Lead - Dynamic Game Day Team Store

Fanatics Commerce; Boulder (CO); On-site; USD 25,000 - 34,000; Full time

Job summary

Fanatics Commerce, Boulder, CO, is seeking a Retail Lead for the University of Colorado Team Store to drive sales and fan experience during home games. You will oversee daily operations and work with leadership to optimize in-store performance.

You will manage stock, train associates, and ensure exemplary service while using OpSuite5.0, POS, and CAYAN systems. This role requires a proactive, team-driven mindset aligned with Fanatics values.

Qualifications

• Minimum 18 years of age.
• Experience in retail, customer service, or hospitality preferred.
• Able to work a flexible schedule including evenings, weekends, holidays, and events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Able to stand and move during shifts and lift up to 25 pounds.
• Maintain professional appearance and represent the Fanatics brand.

Responsibilities

• Drive sales by consistent execution of daily operations.
• Support back-of-house operations; maintain stockroom organization.
• Operate and understand retail systems including OpSuite5.0, POS, and CAYAN.
• Partner with Leadership on revenue targets, per cap, and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.
• Perform Manager on Duty responsibilities as needed.
• Coach Retail Associates and provide training as required.

Skills

Customer service

Retail operations

Communication

Teamwork

Education

High school diploma or equivalent

Tools

OpSuite5.0

POS

CAYAN

Job description

Fanatics Commerce, Boulder, CO, is seeking a Retail Lead for the University of Colorado Team Store to drive sales and fan experience during home games. You will oversee daily operations and work with leadership to optimize in-store performance.

You will manage stock, train associates, and ensure exemplary service while using OpSuite5.0, POS, and CAYAN systems. This role requires a proactive, team-driven mindset aligned with Fanatics values.