Retail Lead: Customer Service & Ops Champion

ARAMARK; Lancaster (Lancaster County); On-site; USD 42,000 - 64,000; Full time

Job summary

ARAMARK is seeking a Retail Sales Lead Worker to coordinate store operations, train cashiers and utility workers, assign tasks, and ensure excellent guest service. You will lead by example, handle customer situations professionally, and maintain a welcoming store atmosphere in the absence of management.

The role involves balancing daily cash and sales data, scheduling staff, and assisting with payroll coordination as needed, while ensuring compliance with safety and cleanliness standards across

Qualifications

• Previous retail experience preferred.
• Mathematical skills are required to facilitate sales reports and audits.
• Must be of legal age to work with alcohol.
• Must provide proof of having earned a responsible alcohol training and certification program where applicable.
• Must be flexible, willing to work a rotational schedule with rotational days off that may include weekends and holidays.
• Must be fluent in the native language, both spoken and written.
• Must be computer literate in MS Office programs.
• Ability to operate equipment such as Photocopier, Vacuum Cleaner, Calculator, Printer, Telephone, Computer, Point of Sale (POS) System.
• Must be well groomed and always maintain a high level of professionalism.

Responsibilities

• Perform all Sales Associate and General Utility Worker duties.
• Hold pre-shift meetings to ensure the team is aware of the day's tasks and information.
• Retail Leads should be highly knowledgeable about the surrounding areas, acting as a concierge resource for all guests.
• Ensure all guests are greeted when they walk into the store.
• Train Sales Associates and General Utility Workers to develop a customer service focused team.
• Ensure smooth operations in the manager's absence and handle customer relations issues effectively.
• Respond to customer complaints and resolve promptly and professionally.
• Keep an inventory of stock and note out-of-stock items or shortages.
• Order merchandise from warehouse and vendors to meet demand.
• Possibly complete monthly safety inspections and file incident reports.

Skills

Retail experience

Mathematical skills

Customer service

MS Office

Tools

MS Office

POS System

Job description

ARAMARK is seeking a Retail Sales Lead Worker to coordinate store operations, train cashiers and utility workers, assign tasks, and ensure excellent guest service. You will lead by example, handle customer situations professionally, and maintain a welcoming store atmosphere in the absence of management.

The role involves balancing daily cash and sales data, scheduling staff, and assisting with payroll coordination as needed, while ensuring compliance with safety and cleanliness standards across