Retail Lead: Customer Experience Ops (Reduced-Time)

Amazon; Fairview (TX); On-site; USD 21,000 - 29,000; Part time

Job summary

Amazon is seeking a Retail Lead Associate (Reduced-Time) for our Customer Experience Operations team in Fairview, TX. This role supports customer service operations and floor leadership with a 30–39 hour workweek and a starting pay of $18.05 per hour along with benefits.

Responsibilities include engaging customers, using inventory systems, coaching peers, and helping maintain site safety and quality in a fast-paced environment.

Qualifications

• High school diploma or equivalent
• 18 years of age or older
• 1+ years retail or customer-facing experience or 1+ years floor leader or Amazon experience

Responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Skills

Customer engagement

Inventory management

Leadership

Communication

Education

High school diploma

Job description

Amazon is seeking a Retail Lead Associate (Reduced-Time) for our Customer Experience Operations team in Fairview, TX. This role supports customer service operations and floor leadership with a 30–39 hour workweek and a starting pay of $18.05 per hour along with benefits.

Responsibilities include engaging customers, using inventory systems, coaching peers, and helping maintain site safety and quality in a fast-paced environment.