Part-Time Retail Lead — Customer Experience

Amazon; Frisco (CO); On-site; USD 23,000 - 33,000; Part time

Job summary

Amazon is seeking a Retail Lead Associate (Reduced-Time) in Frisco, CO to lead customer experience operations and support store floor leadership. The role emphasizes customer obsession, attention to detail, and the ability to adapt in a fast-paced retail environment.

Starting pay is $20.50 per hour with benefits. This reduced-time position typically averages 30-39 hours per week and requires open availability from 07:45 to 14:15.

Qualifications

• High school diploma or equivalent.
• 18 years of age or older.
• 1+ years in retail or customer-facing, or 1+ years in floor leadership or other leadership, or 1+ years Amazon experience.

Responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist peers in solving customer issues.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Skills

Customer service

Leadership

Training

Education

High school diploma or equivalent

Job description

Amazon is seeking a Retail Lead Associate (Reduced-Time) in Frisco, CO to lead customer experience operations and support store floor leadership. The role emphasizes customer obsession, attention to detail, and the ability to adapt in a fast-paced retail environment.

Starting pay is $20.50 per hour with benefits. This reduced-time position typically averages 30-39 hours per week and requires open availability from 07:45 to 14:15.