Retail Lead: Customer Experience & Ops (Nights/Weekends)

Amazon; Fairview (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

Amazon is hiring a Retail Lead Associate in Fairview, TX. Pay starts at $18.05 per hour with benefits and reduced time hours averaging 30–39 per week.

You will be the face of Amazon, assisting with customer service operations, floor leader duties, and contributing to a culture built on customer obsession, trust, respect, integrity, learning, and fun. Expect open availability for shifts 14:45–21:15, with flexible hours including nights, weekends, and holidays, and physical tasks such as lifting

Qualifications

• High school or equivalent diploma.
• 18 years of age or older.
• 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience.

Responsibilities

• Interact with customers using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues.

Skills

Customer service

Leadership

Education

High school diploma or equivalent

Tools

Inventory management systems

Job description

Amazon is hiring a Retail Lead Associate in Fairview, TX. Pay starts at $18.05 per hour with benefits and reduced time hours averaging 30–39 per week.

You will be the face of Amazon, assisting with customer service operations, floor leader duties, and contributing to a culture built on customer obsession, trust, respect, integrity, learning, and fun. Expect open availability for shifts 14:45–21:15, with flexible hours including nights, weekends, and holidays, and physical tasks such as lifting