Retail Lead & Customer Experience Coach (Flexible Schedule)

The TJX Companies, Inc.; Kansas City (MO); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401k contributions

Child care & cell phone discounts

Pet & legal insurance

Credit union

Referral bonuses

Job summary

The TJX Companies, Inc. (HomeGoods) in Kansas City, MO is hiring for a Key Carrier role that supports store operations and leadership tasks.

The position emphasizes delivering outstanding customer service, coaching Associates, and ensuring daily store procedures are followed to maintain a high-quality shopping experience. Ideal applicants have 1 year of retail experience and at least 6 months in a leadership role, with the ability to work nights and weekends and communicate effectively with the

Qualifications

• 1 year retail, 6 months leadership experience
• Able to work a flexible schedule, including nights and weekends
• Superior communication and organizational skills with attention to detail
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Able to coach, delegate, and follow-up on multiple people/tasks
• Able to act quickly under challenging circumstances
• Capable of multi-tasking

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Team player

Communication

Problem solving

Coaching

Multi-tasking

Customer service

Leadership potential

Tools

Merchandise flow

Job description

The TJX Companies, Inc. (HomeGoods) in Kansas City, MO is hiring for a Key Carrier role that supports store operations and leadership tasks.

The position emphasizes delivering outstanding customer service, coaching Associates, and ensuring daily store procedures are followed to maintain a high-quality shopping experience. Ideal applicants have 1 year of retail experience and at least 6 months in a leadership role, with the ability to work nights and weekends and communicate effectively with the