Retail Lead - Customer Experience Champion

Amazon Inc.; Philadelphia (Philadelphia County); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Benefits

Job summary

Amazon.com Services LLC is hiring a Retail Lead Associate in Philadelphia, PA. You will be the face of Amazon, leading customer service operations and floor leadership responsibilities at our Locker+ retail locations.

Expect open availability across late afternoons into evenings, with shifts that include nights, weekends, and holidays. The role emphasizes customer obsession, trust, integrity, and continuous learning.

Qualifications

• 1+ years in retail or customer-facing roles, or 1+ years in floor leadership or other leadership positions, or 1+ years Amazon (Blue Badge/FTE) experience.

Responsibilities

• Interact with customers using customer engagement strategies and model desired behavior for the team.
• Use inventory systems to scan, process, and count products.
• Provide peer feedback and assist peers in resolving customer issues when appropriate.
• Contribute to improving the customer experience and operations by developing best practices.
• Identify barriers and trends affecting customer and associate experience and support the manager in building site culture.
• Maintain site safety and quality standards with a manager; adapt to a fast-changing environment.
• Perform additional duties and work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds and stand/walk during shifts up to 12 hours, with stairs activity.

Skills

Customer service

Leadership

Retail experience

Education

High school or equivalent diploma

Job description

Amazon.com Services LLC is hiring a Retail Lead Associate in Philadelphia, PA. You will be the face of Amazon, leading customer service operations and floor leadership responsibilities at our Locker+ retail locations.

Expect open availability across late afternoons into evenings, with shifts that include nights, weekends, and holidays. The role emphasizes customer obsession, trust, integrity, and continuous learning.