Retail Lead Associate: Flexible Hours & CX Impact

Amazon Inc.; Los Angeles (CA); On-site; USD 24,000 - 35,000; Part time

Job summary

Amazon is seeking a Retail Lead Associate (Reduced-Time) in Los Angeles area. You will be the face of Amazon, delivering exceptional customer service while supporting floor leadership and operations at a Locker+ retail location.

The role requires high attention to detail, adaptability, and a commitment to customer delight, with typical shifts including nights, weekends, and holidays. Average weekly hours are 30–39, with pay starting at $21.35 per hour and benefits.

Qualifications

• High school diploma or equivalent.
• Must be 18 years of age or older.
• 1+ years retail or customer-facing experience or 1+ years of leadership or Amazon experience.

Responsibilities

• Interact with customers using engagement strategies and model expected behavior.
• Use inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback and escalate issues as needed.
• Contribute to continuous improvement of customer experience and operations.
• Identify barriers and trends affecting customer/associate experience and support the manager.
• Maintain physical safety and quality standards of the site.
• Work in a fast-changing and ambiguous environment.
• Perform additional duties as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk up to 12-hour shifts, and use stairs as needed.

Education

High school or equivalent diploma

Job description

Amazon is seeking a Retail Lead Associate (Reduced-Time) in Los Angeles area. You will be the face of Amazon, delivering exceptional customer service while supporting floor leadership and operations at a Locker+ retail location.

The role requires high attention to detail, adaptability, and a commitment to customer delight, with typical shifts including nights, weekends, and holidays. Average weekly hours are 30–39, with pay starting at $21.35 per hour and benefits.