Retail Lead: Customer Experience Champion - Flexible Hours

Amazon; Florida; On-site; USD 25,000 - 28,000; Full time

Job summary

Amazon is seeking a Retail Lead Associate in North Miami, FL. This role supports customer service operations and floor leadership, acting as the face of Amazon at our Locker+ retail locations. The position requires open availability Sunday-Thursday and offers benefits with pay starting at $18.05 per hour.

You will collaborate with a team to ensure safety, accuracy, and a high-quality customer experience. Responsibilities include engaging customers, managing inventory, guiding peers, and

Qualifications

• High school diploma or equivalent.
• 18 years of age or older.
• 1+ years retail or customer-facing experience, or 1+ years floor leader or leadership, or 1+ years Amazon experience.

Responsibilities

• Interact with customers using engagement strategies and model desired behavior.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback and escalate issues to assist peers.
• Contribute to improving customer experience and operations with best practices.
• Identify barriers and trends affecting customers and associates, support culture.
• Work with a manager to maintain safety and quality standards.
• Adapt to a fast changing and ambiguous environment.
• Perform additional duties as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand/walk up to 12 hours, push/pull/squat/bend/reach.

Skills

Customer service

Retail experience

Leadership

Team coaching

Education

High school diploma

Tools

Inventory systems

Job description

Amazon is seeking a Retail Lead Associate in North Miami, FL. This role supports customer service operations and floor leadership, acting as the face of Amazon at our Locker+ retail locations. The position requires open availability Sunday-Thursday and offers benefits with pay starting at $18.05 per hour.

You will collaborate with a team to ensure safety, accuracy, and a high-quality customer experience. Responsibilities include engaging customers, managing inventory, guiding peers, and