Retail Lead: Build Teams & Elevate Customer Experiences

Bath & Body Works; Cleveland (OH); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

40% discount

Merchandise discount

Daily or Weekly Pay

Job summary

Bath & Body Works is seeking a Supervisor to partner with the Store Manager to develop outstanding associates and deliver exceptional customer experiences. You will lead top talent, manage daily operations, and drive business results while ensuring safety and brand standards are met.

The role requires prior supervisory experience in retail, strong communication, and a customer-first mindset. Expect varied shifts, including evenings, weekends, and holidays, with a focus on coaching and team

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior supervisory experience, preferably in a retail setting.
• Customer-first mindset and ability to coach others.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Partner with the members of the Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Skills

Sales leadership

Customer experience

Operational results

Communication skills

Coachability

Education

High school diploma, GED or relevant work experience

Job description

Bath & Body Works is seeking a Supervisor to partner with the Store Manager to develop outstanding associates and deliver exceptional customer experiences. You will lead top talent, manage daily operations, and drive business results while ensuring safety and brand standards are met.

The role requires prior supervisory experience in retail, strong communication, and a customer-first mindset. Expect varied shifts, including evenings, weekends, and holidays, with a focus on coaching and team