Retail Lead & Brand Ambassador — Key Holder

Bath & Body Works; Leawood (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

Tuition reimbursement

Medical, dental, vision benefits

Employee assistance program (EAP)

Job summary

Bath & Body Works in Leawood, KS is seeking a Key Holder to support delivering the sales plan through effective store and operational tasks. You will lead as a store leader, coach associates, and drive exceptional customer experiences with in-depth product knowledge.

The role requires adapting to varied shifts, assisting with floorset changes, and maintaining safety and policy compliance while building genuine customer connections.

Qualifications

• Thrives in a customer-first retail environment.
• Able to coach associates in-the-moment.
• Able to de-escalate store and customer situations effectively.

Responsibilities

• Lead store tasks and act as Manager on Duty when scheduled.
• Provide feedback and recommendations to managers.
• Deliver exceptional in-store experiences through selling behavior and product knowledge.
• Display product knowledge, policies and store strategies.
• Set daily/shift direction for the team.
• Perform opening/closing routines including bank deposits and shipments.
• Create genuine connections with customers through uncovering needs and recommendations.
• Assist with floorset execution, windows, visuals and marketing placement.
• Maintain safety and cleanliness, follow company policies and procedures.
• Lift and move products; climb ladders up to 50 pounds as needed.

Skills

Customer focus

Leadership

Sales performance

Communication

Coaching others

De-escalation

Flexibility

Education

High school diploma / GED

Job description

Bath & Body Works in Leawood, KS is seeking a Key Holder to support delivering the sales plan through effective store and operational tasks. You will lead as a store leader, coach associates, and drive exceptional customer experiences with in-depth product knowledge.

The role requires adapting to varied shifts, assisting with floorset changes, and maintaining safety and policy compliance while building genuine customer connections.