Retail Lead Associate — Evening & Weekend Shifts

Amazon; Oklahoma City (OK); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Benefits available

EAP

Mental Health Support

401(k) matching

Job summary

Amazon is seeking a Retail Lead Associate (Reduced-Time) in Oklahoma City to support Customer Experience Operations. You will engage customers, manage floor operations, and lead peers while maintaining safety and quality standards in a fast-paced retail environment.

The role requires open evenings Tue-Sat 2:45pm–9:15pm, weekend hours, and lifting up to 49 pounds. Starting pay is $18.90/hour with comprehensive benefits and opportunities for overtime and shift differentials.

Qualifications

• High school or equivalent diploma
• Are 18 years of age or older
• 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience
• Experience in training others

Responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Skills

Customer service

Leadership experience

Training others

Education

High school diploma or equivalent

Job description

Amazon is seeking a Retail Lead Associate (Reduced-Time) in Oklahoma City to support Customer Experience Operations. You will engage customers, manage floor operations, and lead peers while maintaining safety and quality standards in a fast-paced retail environment.

The role requires open evenings Tue-Sat 2:45pm–9:15pm, weekend hours, and lifting up to 49 pounds. Starting pay is $18.90/hour with comprehensive benefits and opportunities for overtime and shift differentials.