Retail Lead Associate: Elevate Customer Experience (FT)

Amazon Inc.; Malibu (CA); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Job summary

Amazon is seeking a Retail Lead Associate (Full-Time) to be the face of Customer Experience Operations at our Malibu location. You will help lead floor activities, support customer service operations, and ensure a safe, high-quality store environment while delivering fast, friendly service.

The role requires open early evening hours, lifting up to 49 pounds, and the ability to work in a fast-changing, ambiguous setting.

Qualifications

• High school or equivalent diploma.
• Are 18 years of age or older.
• 1+ years of retail or customer facing, or 1+ years of floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience.

Responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Skills

Retail experience

Customer-facing

Leadership experience

Amazon experience

Education

High school diploma

Job description

Amazon is seeking a Retail Lead Associate (Full-Time) to be the face of Customer Experience Operations at our Malibu location. You will help lead floor activities, support customer service operations, and ensure a safe, high-quality store environment while delivering fast, friendly service.

The role requires open early evening hours, lifting up to 49 pounds, and the ability to work in a fast-changing, ambiguous setting.