Retail Lead Associate — Elevate Customer Experience

Amazon; Chandler (AZ); On-site; USD 25,000 - 28,000; Full time

Job summary

Amazon is seeking a Retail Lead Associate in Chandler, AZ. You will be the face of Amazon, delivering customer-obsessed service and leading floor operations with strong attention to detail. You’ll assist with customer service and act as a leader among teammates during shifts.

Requires open availability, lifts up to 49 pounds, and willingness to work nights, weekends, and holidays. Starting pay is $18.05 per hour with benefits; average hours are 30–39 per week.

Qualifications

• High school or equivalent diploma.
• Are 18 years of age or older.
• 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience

Responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Skills

Customer service

Team leadership

Adaptability

Education

High school diploma or equivalent

Job description

Amazon is seeking a Retail Lead Associate in Chandler, AZ. You will be the face of Amazon, delivering customer-obsessed service and leading floor operations with strong attention to detail. You’ll assist with customer service and act as a leader among teammates during shifts.

Requires open availability, lifts up to 49 pounds, and willingness to work nights, weekends, and holidays. Starting pay is $18.05 per hour with benefits; average hours are 30–39 per week.