Retail Keyholder & Sales Leader – Clienteling & Growth

UNTUCKit; Walnut Creek (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Health plan (Medical, Dental & Vision)

401k

Life Insurance

Paid Time Off

Disability Insurance

Training & Development

Casual working environment

Wellness Resources

Employee discount

Job summary

UNTUCKit is seeking a results-oriented retail leader to drive sales, elevate the customer experience, and inspire a team on the sales floor in Walnut Creek, CA. You will coach associates, manage client engagement, and ensure operational excellence while maintaining a high-energy, brand-focused environment.

The role emphasizes coaching, clienteling, and conversion, with a strong focus on meeting and exceeding store goals, cross-selling, and maintaining a dynamic sales culture.

Qualifications

• Experience leading retail teams on the sales floor
• Proven ability to drive sales and influence performance
• Strong clienteling and customer-first mindset
• High energy with strong communication and results focus
• Commitment to UNTUCKit core values: Be Kind, Own It, Work Together, Communicate, Mentor, Have Fun

Responsibilities

• Lead by example in achieving and exceeding store sales goals
• Proactively engage customers and deliver personalized styling solutions
• Build and maintain client relationships through clienteling and follow-up
• Identify cross-sell and upsell opportunities to maximize transactions
• Communicate product value to drive conversions
• Inspire associates to deliver high-performance selling behaviours
• Coach team in real time to improve selling techniques
• Execute UNTUCKit University training and daily performance conversations
• Open and close the store with accountability for results
• Maintain a visually compelling, sales-focused floor environment
• Ensure stockroom organization supports selling efficiency
• Monitor KPIs and provide insights from customer feedback and trends

Skills

Retail leadership

Sales coaching

Clienteling

Customer engagement

Communication

Team motivation

Product knowledge

POS proficiency

Education

High school diploma

Tools

Apple products

G-suite

Omni-channel POS systems

Job description

UNTUCKit is seeking a results-oriented retail leader to drive sales, elevate the customer experience, and inspire a team on the sales floor in Walnut Creek, CA. You will coach associates, manage client engagement, and ensure operational excellence while maintaining a high-energy, brand-focused environment.

The role emphasizes coaching, clienteling, and conversion, with a strong focus on meeting and exceeding store goals, cross-selling, and maintaining a dynamic sales culture.