Retail Full Time Keyholder: Soho

Framebridge; New York (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

Framebridge is seeking a Retail Full Time Keyholder for our Soho, NY store. The role blends leadership on the floor with hands-on customer service, including evenings and weekends.

As a trusted member reporting to the Store Manager, you will set the standard for service, onboard new team members, and help meet store goals. You will share product knowledge and help customers frame what they love.

Qualifications

• Retail experience and front-line customer service preferred.
• Ability to train and onboard new team members.
• Strong interpersonal and communication skills.
• Ability to meet store financial goals and deliver great customer experiences.

Responsibilities

• Set the standard of exceptional customer service and represent Framebridge in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.

Skills

Customer service

Leadership

Communication

Training & coaching

Product knowledge

Problem solving

Team collaboration

Job description

Job Title

Retail Full Time Keyholder: Soho

Job Description

Retail Keyholder: Soho, NY

Shift Details: Full-Time

Flexibility required including evenings and weekends

Who We Are

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We’ve framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role

We’re seeking a Keyholder who will bring energy, leadership, and a customer-first attitude to our store team. As a trusted leader on the floor, you’ll take on key-holding responsibilities while delivering the kind of experience that keeps customers coming back. This role reports to the Store Manager.

As a Framebridge Team Member, You Will:

Show Pride

We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We’re proud to frame the things you love, and show pride in our product and craftsmanship.

Adapt & Act

We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.

Embrace Challenges

We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.

Secure the Baton

We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.

Make It Special

We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.

Build to Last

We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.

At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.

As a Keyholder, You Will:

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience