Keyholder & Store Leader - Elevate Customer Experience

Rothy's; Seattle (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Generous paid time off

401k matching

Comprehensive health plans for you and

Supplemental mental health benefits

Monthly wellness reimbursement

Employee Discount Program!

Job summary

Rothy’s is hiring a Keyholder for our Seattle, WA store. In this full-time role you will lead the service-first culture on the floor, coach peers, and uphold brand standards while supporting smooth store operations.

You’ll act as Manager on Duty when needed, drive sales through exceptional customer experiences, and help train the team on product knowledge and SOPs. A passion for inclusivity and community is essential.

Qualifications

• 1–2 years of retail or customer service experience, ideally with some leadership responsibility.
• Proven ability to connect with customers and deliver exceptional service.
• Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership.
• A desire to grow your leadership skills.
• Ability to stand/walk an entire shift.
• Ability to lift, push carry or otherwise move up to 25 lbs.
• Ability to frequently bending, reaching, stretching, and safely use ladders and step stools.
• Ability to uphold Rothy’s Experience by following our dress code, including wearing Rothy’s shoes during every shift.
• Availability to work a minimum of 40 hours/week, including peak business days (Fridays, Saturdays, Sundays), holidays, and evening and opening shifts

Responsibilities

• Lead and model Rothy’s Experience through exceptional service on the sales floor by coaching and guiding team members to consistently uphold brand standards
• Drive personal and team sales results, by delivering the Rothy’s Experience to all customers and supporting your teammates through coaching and team selling
• Create lasting relationships with our customers by engaging in strong clienteling practices
• Assist with the execution of in store events and activations that engage the local community, support brand awareness, and drive sales
• Support with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor
• Act as Manager on Duty when assigned ensuring daily operations, visual merchandising tasks, and service expectations are being met by all team members
• Own assigned areas of responsibility as part of the Division of Responsibility (DOR) program and communicate progress, opportunities, and feedback to store leadership

Skills

Customer service

Leadership potential

Retail experience

Operations support

Physical stamina

Lift 25 lbs

Dress code compliance

Full-time availability

Job description

Rothy’s is hiring a Keyholder for our Seattle, WA store. In this full-time role you will lead the service-first culture on the floor, coach peers, and uphold brand standards while supporting smooth store operations.

You’ll act as Manager on Duty when needed, drive sales through exceptional customer experiences, and help train the team on product knowledge and SOPs. A passion for inclusivity and community is essential.