Keyholder & Customer Experience Leader (Seattle)

rothys.com; Seattle (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Generous paid time off

401k matching

Comprehensive health plans for you and

Supplemental mental health benefits

Monthly wellness reimbursement

Employee Discount Program!

Job summary

Rothy’s in Seattle, WA seeks a full-time Keyholder to foster a service-first culture on the sales floor and support smooth store operations. You'll be a role model, coaching peers and upholding brand standards as part of the leadership team.

The role focuses on delivering the Rothy’s Experience through exceptional service, clienteling, and event support, with opportunities to grow into Manager on Duty and contribute to team development and store performance.

Qualifications

• 1–2 years of retail or customer service experience, ideally with some leadership responsibility.
• A proven ability to connect with customers and deliver exceptional service.
• Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership.
• A desire to grow your leadership skills.
• Ability to stand/walk an entire shift.
• Ability to lift up to 25 lbs.
• Ability to frequently bend, reach, stretch, and safely use ladders and step stools.
• Ability to uphold Rothy’s Experience by following our dress code, including wearing Rothy’s shoes during every shift.
• Availability to work a minimum of 40 hours/week, including peak business days, holidays, and evening/opening shifts.

Responsibilities

• Lead and model Rothy’s Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standards.
• Drive personal and team sales results by delivering the Rothy’s Experience to all customers and supporting teammates through coaching and team selling.
• Create lasting relationships with customers by engaging in strong clienteling practices.
• Assist with the execution of in-store events and activations that engage the local community, support brand awareness, and drive sales.
• Support with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor.

Job description

Rothy’s in Seattle, WA seeks a full-time Keyholder to foster a service-first culture on the sales floor and support smooth store operations. You'll be a role model, coaching peers and upholding brand standards as part of the leadership team.

The role focuses on delivering the Rothy’s Experience through exceptional service, clienteling, and event support, with opportunities to grow into Manager on Duty and contribute to team development and store performance.