Retail Keyholder: Design-Driven Customer Experience (Part-Time)

Framebridge; Houston (TX); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Paid time off

Paid Holidays

Short-term disability

Employee Assistance Program (EAP)

Frame discount and Free Frame codes

Contests and Incentives

Commuter benefits

And more

Job summary

Framebridge is seeking a Retail Part Time Keyholder for our Houston Heights store. You will represent the Framebridge brand, onboard and train staff, and drive customer experience and store performance.

The role requires strong communication, product knowledge, and a genuine interest in design, with a flexible schedule including evenings and weekends. Prior keyholder or supervisory retail experience is valued, with a supportive, collaborative team environment.

Qualifications

• Experience as a key holder in customer service, retail, or hospitality.
• Engaging personality with strong influence and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply listening, oral, and communication skills to build relationships with customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Customer service

Communication

Design interest

Fast learner

Time management

Adaptability

Education

Art/design/marketing degree (preferred)

Job description

Framebridge is seeking a Retail Part Time Keyholder for our Houston Heights store. You will represent the Framebridge brand, onboard and train staff, and drive customer experience and store performance.

The role requires strong communication, product knowledge, and a genuine interest in design, with a flexible schedule including evenings and weekends. Prior keyholder or supervisory retail experience is valued, with a supportive, collaborative team environment.