Retail Keyholder — Design Studio Lead (Evenings/Weekends)

Kaplan International; Baltimore (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) and pension

Parental leave

Flexible time off

Employee discounts

Short-term disability

EAP

Learning opportunities

Commuter benefits

Pet insurance

Job summary

Framebridge in Baltimore is seeking a Retail Keyholder for Roland Park to lead the store floor with a customer-first mindset and act as a trusted leader in the absence of the Store Manager.

You will oversee onboarding, training, and daily store operations while delivering exceptional service and achieving financial goals. This full-time role requires flexibility, including evenings and weekends, and a passion for design and customer care.

Qualifications

• Experience in customer service or retail environments.
• Strong communication and interpersonal skills.
• Ability to lead and train team members.

Responsibilities

• Set the standard of exceptional customer service and represent the Framebridge brand.
• Support onboarding and training of retail team members.
• Execute and improve store operations to meet customer experience and financial goals.
• Apply listening and communication skills to build relationships with customers and teams.
• Demonstrate product knowledge and provide design advice to customers.

Skills

Customer service

Retail leadership

Communication

Adaptability

Education

High school diploma

Tools

POS system

Job description

Framebridge in Baltimore is seeking a Retail Keyholder for Roland Park to lead the store floor with a customer-first mindset and act as a trusted leader in the absence of the Store Manager.

You will oversee onboarding, training, and daily store operations while delivering exceptional service and achieving financial goals. This full-time role requires flexibility, including evenings and weekends, and a passion for design and customer care.