Part-Time Retail Keyholder - Design & Service Lead

Framebridge; Alexandria (VA); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Medical, dental, and vision benefits (

401(k) and employer-funded pension

Parental leave and return program

Flexible Time Off and paid holidays

Framebridge employee Free Frame codes

Short-term disability and Life/AD&D

Employee Assistance Program (EAP)

Commuter benefits

Pet insurance (Full-Time)

Job summary

Framebridge in Alexandria, VA seeks a part-time Retail Keyholder to lead the floor, model exceptional service, and support store operations. You will partner with the Store Manager to mentor a growing team, manage daily tasks, and uphold Framebridge’s standards of craftsmanship and customer delight.

The role requires flexibility to work evenings and weekends, a passion for design, and strong communication skills. Join a fast-growing brand that blends ecommerce with a tactile retail experience.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Skills

Key holder experience

Customer service

Retail experience

Interpersonal skills

Communication skills

Education

Degree in art, design, marketing or relevant fields preferred

Job description

Framebridge in Alexandria, VA seeks a part-time Retail Keyholder to lead the floor, model exceptional service, and support store operations. You will partner with the Store Manager to mentor a growing team, manage daily tasks, and uphold Framebridge’s standards of craftsmanship and customer delight.

The role requires flexibility to work evenings and weekends, a passion for design, and strong communication skills. Join a fast-growing brand that blends ecommerce with a tactile retail experience.