Retail Keyholder - Lead on the Floor, Flexible Schedule

Kaplan International; Charlotte (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Retirement plan (401k)

Parental leave

Flexible PTO

Employee discounts (Framebridge)

Job summary

Framebridge is seeking a Retail Full Time Keyholder for Myers Park to lead on-floor operations and deliver a customer-first experience. This role reports to the Store Manager and focuses on staff onboarding, training, and achieving store goals while upholding Framebridge standards.

Keyholders will manage responsibilities with energy, design enthusiasm, and strong communication, including evenings and weekends as required to support business needs.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Key holder experience

Customer service

Design interest

Quick learner

Time management

Adaptability

Education

Art/design/marketing degree preferred

Job description

Framebridge is seeking a Retail Full Time Keyholder for Myers Park to lead on-floor operations and deliver a customer-first experience. This role reports to the Store Manager and focuses on staff onboarding, training, and achieving store goals while upholding Framebridge standards.

Keyholders will manage responsibilities with energy, design enthusiasm, and strong communication, including evenings and weekends as required to support business needs.