Full-Time Store Keyholder - Framing & Customer Experience

Framebridge; Baltimore (MD); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Parental leave

Paid time off

Employee discounts

Disability insurance

EAP

Learning opportunities

Commuter benefits

Pet insurance

Job summary

Framebridge is seeking a Retail Full Time Keyholder for Roland Park to lead store floor operations with a customer-first mindset. You will partner with the Store Manager, model outstanding service, and train team members while safeguarding daily store standards.

This role requires flexibility, including evenings and weekends, and emphasizes hands-on leadership in a creative retail environment that values design, craftsmanship, and a commitment to Framebridge's 100% happiness guarantee.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong communication and relationship-building skills.
• Interest in design and excitement to work in a creative environment.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.

Skills

Keyholder experience

Customer service

Interpersonal skills

Design interest

Education

Degree in art/design/marketing

Job description

Framebridge is seeking a Retail Full Time Keyholder for Roland Park to lead store floor operations with a customer-first mindset. You will partner with the Store Manager, model outstanding service, and train team members while safeguarding daily store standards.

This role requires flexibility, including evenings and weekends, and emphasizes hands-on leadership in a creative retail environment that values design, craftsmanship, and a commitment to Framebridge's 100% happiness guarantee.