Lead Retail Keyholder — Craft Framing Experiences

Framebridge Inc; Baltimore (MD); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plan

Parental leave and return program

Flexible Time Off & holidays

Framebridge employee discounts

Job summary

Framebridge Inc. seeks a full-time Retail Keyholder in Roland Park to lead front-of-store activities with energy and customer-first focus. You will uphold Framebridge standards, assist in training, and guide daily store operations while delivering an outstanding shopping experience.

Ideal candidates have keyholder experience in retail or hospitality, strong communication skills, and a passion for design. Evening and weekend availability is required to support the business.

Qualifications

• Experience as a key holder in retail or hospitality settings.
• Strong communication and relationship-building skills.
• Flexible schedule including evenings and weekends.

Responsibilities

• Set the standard of exceptional customer service and represent Framebridge in stores.
• Support onboarding and training of retail team members.
• Execute and improve operational activities to meet customer experience and financial goals.
• Apply listening and communication skills to build relationships and coach teammates.
• Demonstrate product knowledge and design advice to customers.
• Answer questions, troubleshoot issues, and propose retail improvements.

Skills

Keyholder experience

Customer service

Retail

Hospitality

Interpersonal communication

Education

Degree in art/design/marketing or relevant field

Job description

Framebridge Inc. seeks a full-time Retail Keyholder in Roland Park to lead front-of-store activities with energy and customer-first focus. You will uphold Framebridge standards, assist in training, and guide daily store operations while delivering an outstanding shopping experience.

Ideal candidates have keyholder experience in retail or hospitality, strong communication skills, and a passion for design. Evening and weekend availability is required to support the business.