Retail Keyholder – Design & Customer Experience (PT)

Framebridge; Raleigh (NC); On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

Frame discount and Free Frame codes

Paid time off

Paid Holidays

Commuter benefits

Job summary

Framebridge is seeking a part-time Retail Keyholder to join our Raleigh store. You will set the standard of customer service, support onboarding, and drive store operations to meet financial goals. Build relationships with customers and train team members in product knowledge and design advice.

You will adapt to a creative retail environment, handle inquiries, and contribute to a 100% happiness guarantee while working evenings and weekends to support business needs.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members to do the same
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Skills

Customer service

Communication

Team leadership

Time management

Education

Degree in art, design, marketing or relevant fields preferred

Job description

Framebridge is seeking a part-time Retail Keyholder to join our Raleigh store. You will set the standard of customer service, support onboarding, and drive store operations to meet financial goals. Build relationships with customers and train team members in product knowledge and design advice.

You will adapt to a creative retail environment, handle inquiries, and contribute to a 100% happiness guarantee while working evenings and weekends to support business needs.