Retail Key Holder: Sales Leadership & Customer Experience

Boot Barn; Riverdale (UT); Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) plan

Merchandise discount

Flexible schedules

Growth opportunities

Job summary

Boot Barn is hiring a Part-time Key Holder to engage customers and provide leadership within our Utah store. You will drive selling and service excellence, know our products, and help exceed store sales goals while supporting store operations and team development.

We offer a competitive hourly rate with incentives, employee merchandise discounts, and comprehensive benefits. This role emphasizes leadership, customer service and operational excellence in a dynamic retail environment.

Qualifications

• 1 to 2 years of retail sales experience.
• Demonstrates strong leadership, communication, time management and organization skills.
• Availability to work a variety of shifts including nights, weekends and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Up to 10% travel to support local stores, as needed.

Responsibilities

• Foster a service and selling culture; exceed expectations to build long-standing customer relationships.
• Become an expert in product categories; communicate product knowledge to customers.
• Maintain and achieve measurable goals (UPT, ADT, add-ons, data capture).
• Be informed on current promotions and advertisements.
• Assist with merchandising, floor moves, display maintenance and store housekeeping.
• Process merchandise and monitor floor stock replenishment.
• Complete all sales transactions accurately at POS and maintain cash/media accountability.
• Develop skills and improve metrics by partnering with store leadership.
• Complete opening and closing procedures and comply with Time & Attendance.

Skills

Retail sales

Leadership

Communication

Time management

Customer service

Team collaboration

Tools

POS system

Job description

Boot Barn is hiring a Part-time Key Holder to engage customers and provide leadership within our Utah store. You will drive selling and service excellence, know our products, and help exceed store sales goals while supporting store operations and team development.

We offer a competitive hourly rate with incentives, employee merchandise discounts, and comprehensive benefits. This role emphasizes leadership, customer service and operational excellence in a dynamic retail environment.