Retail Key Holder — Lead Sales & Customer Experience

Boot Barn; Manteca (CA); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

Hourly pay $18–$23

50% discount on Exclusive Brands

40% discount on third-party brands

Paid Time Off

Medical, Dental, Vision

401(k) plan

Flexible schedules

Store growth opportunities

Job summary

Boot Barn is seeking a Part-time/Full-Time Key Holder to deliver exceptional in-store service, lead store partners, and drive sales goals. You will master product knowledge, assist with merchandising, and ensure smooth POS operations.

As a Key Holder, you will partner with the leadership team, support daily store procedures, and foster a customer-centric environment. The role requires 1–2 years retail experience, flexible hours including nights and weekends, and up to 10% travel.

Qualifications

• 1 to 2 years of retail sales experience.
• Demonstrates strong leadership, communication, time management and organization skills.
• Availability to work a variety of shifts to meet business needs including nights, weekends and holidays.
• Up to 10% travel to support local stores, as needed.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Skills

Retail sales

Leadership

Communication

Time management

Organization

Job description

Boot Barn is seeking a Part-time/Full-Time Key Holder to deliver exceptional in-store service, lead store partners, and drive sales goals. You will master product knowledge, assist with merchandising, and ensure smooth POS operations.

As a Key Holder, you will partner with the leadership team, support daily store procedures, and foster a customer-centric environment. The role requires 1–2 years retail experience, flexible hours including nights and weekends, and up to 10% travel.