Key Holder - Customer Experience Lead (Retail)

URBN Urban Outfitters, Inc.; Metairie (LA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Metairie, LA seeks a Key Holder to assist store leadership, drive sales, and enhance daily operations. You will be a role model for the team and help maintain an exceptional customer environment.

You will support opening/closing, omni-channel services, and merchandising standards while training new hires and contributing to a positive, inclusive store culture. Flexible hours are required.

Qualifications

• Brand affinity for Anthropologie/URBN brands.
• Experience in leadership roles.
• Team player with strong collaboration.
• Ability to work nights, weekends, and holidays.
• Eager to learn and grow within the organization.

Responsibilities

• Collaborate with leadership to create a welcoming, customer-focused environment.
• Drive sales and store metrics by using KPIs to set team and zoning goals.
• Utilize omni-channel tools to deliver a seamless customer experience.
• Assist in training and onboarding of new hires.
• Support daily operations including opening/closing, stock, visual standards, and facilities issues.

Job description

URBN Urban Outfitters, Inc. in Metairie, LA seeks a Key Holder to assist store leadership, drive sales, and enhance daily operations. You will be a role model for the team and help maintain an exceptional customer environment.

You will support opening/closing, omni-channel services, and merchandising standards while training new hires and contributing to a positive, inclusive store culture. Flexible hours are required.