Retail Key Holder - Lead Store Experience

Bath & Body Works; Auburn Hills (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

DailyPay

40% merchandise discount

Medical, dental, vision benefits

Life and AD&D coverage

Job summary

Bath & Body Works in Auburn Hills, MI, is seeking a Key Holder to help deliver sales plans and run a store shift with strong leadership and customer focus. You will coach teammates, model selling behaviors, manage opening/closing tasks, and ensure accurate banking, shipments, and compliance with company directives.

The role requires high school diploma or equivalent, ability to lift up to 50 pounds, flexible availability including evenings and weekends, and a passion for delivering feel-good

Qualifications

• Customer-first approach in retail environments.
• Ability to coach associates and provide feedback.
• Proven sales and customer experience results in fast-paced settings.
• Strong communication and adaptability; open to feedback.
• Ability to de-escalate store and customer situations.
• Availability for peak days/times, including evenings, weekends, and holidays.

Responsibilities

• Lead store tasks as delegated by Store Manager, including acting as Manager on Duty.
• Provide individual and team feedback to managers.
• Lead in-store customer experiences with product knowledge and selling behavior.
• Demonstrate knowledge of products, policies, and store strategies.
• Set direction for the day/shift when associates arrive.

Skills

Customer focus

Coaching

Sales experience

Communication skills

Team leadership

Flexibility

Education

High school diploma or GED

Job description

Bath & Body Works in Auburn Hills, MI, is seeking a Key Holder to help deliver sales plans and run a store shift with strong leadership and customer focus. You will coach teammates, model selling behaviors, manage opening/closing tasks, and ensure accurate banking, shipments, and compliance with company directives.

The role requires high school diploma or equivalent, ability to lift up to 50 pounds, flexible availability including evenings and weekends, and a passion for delivering feel-good