Retail Key Holder: Lead Open/Close & Customer Service

Gopuff Becomes First Instant Commerce Company; Walnut Creek (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k)

Discount & FAM Membership

Vacation and Sick Time

EAP

Job summary

BevMo! by Gopuff is seeking a Key Holder to join our Retail Operations team in Walnut Creek, CA. The role focuses on opening/closing the store, supporting staff during peak times, and delivering excellent customer service to drive sales.

Responsibilities include inventory tasks, cash handling, and helping train new employees while ensuring pricing accuracy and security procedures are followed. This full-time position emphasizes team collaboration and reliability in a fast-paced environment.

Qualifications

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent
• Ability to work with fluid schedules; be available during peak hours and nights/weekends/holidays
• Basic math skills and proficiency in cash handling
• Team-oriented mentality
• Ability to lift up to 49 pounds
• High School Diploma or equivalent

Responsibilities

• Provide excellent customer service by greeting and establishing rapport with customers while informing them of products and services
• Arrive early to open the store and leave late to close the store
• Assist the store in periods of high volume and provide support for new employees
• Knowledge of in-house products to provide customers with recommendations
• Assist with inventory management tasks such as restocking merchandise and counting inventory
• Process cash transactions accurately, including opening/closing tills and deposits
• Operate scanners, cash registers, and other electronics
• Follow proper age verification policies
• Ensure prices and quantities are accurate and provide receipts
• Process refunds and exchanges
• Monitor the sales floor to prevent theft and ensure security procedures
• Maintain store cleanliness and assist with standards in sales area and backrooms
• Train new employees on store procedures, product knowledge, and customer service standards

Skills

Leadership experience

Retail/grocery experience

Cash handling

Customer service

Team training

Education

High School Diploma or equivalent

Job description

BevMo! by Gopuff is seeking a Key Holder to join our Retail Operations team in Walnut Creek, CA. The role focuses on opening/closing the store, supporting staff during peak times, and delivering excellent customer service to drive sales.

Responsibilities include inventory tasks, cash handling, and helping train new employees while ensuring pricing accuracy and security procedures are followed. This full-time position emphasizes team collaboration and reliability in a fast-paced environment.