Retail Key Holder: Open/Close, Lead Training & Sales

Gopuff Becomes First Instant Commerce Company; Pleasanton (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance (for 0

Job summary

BevMo! by Gopuff is seeking a Key Holder to oversee Retail Operations, opening/closing the store, and supporting staff in busy periods. You will greet customers, provide product recommendations, and ensure accurate cash handling and transaction processing.

This role includes inventory support, price accuracy, and enforcing security procedures while delivering excellent service and training to new team members.

Qualifications

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience.
• Ability to work with fluid schedules; be available during peak hours and support on nights, weekends, holidays.
• Basic math skills and proficiency in cash handling.
• Team-oriented mentality.
• Ability to lift up to 49 pounds.
• High School Diploma or equivalent.

Responsibilities

• Provide excellent customer service by greeting customers and informing them of products and services.
• Open and close the store; assist in periods of high volume and support new employees.
• Assist with inventory tasks: restocking merch, conducting counts, identifying discrepancies.
• Process cash transactions accurately, count cash, and prepare deposits.
• Operate scanners, cash registers, and other electronics; maintain pricing accuracy.
• Follow age verification policies and provide receipts; process refunds/exchanges.
• Monitor floor to prevent theft and minimize loss; conduct bag checks as needed.
• Train new employees on store procedures, product knowledge, and customer service standards.

Skills

Leadership experience

Customer service

Cash handling

Team oriented

Flexibility schedule

Light lifting

Education

High School Diploma or equivalent

Job description

BevMo! by Gopuff is seeking a Key Holder to oversee Retail Operations, opening/closing the store, and supporting staff in busy periods. You will greet customers, provide product recommendations, and ensure accurate cash handling and transaction processing.

This role includes inventory support, price accuracy, and enforcing security procedures while delivering excellent service and training to new team members.