Retail Key Holder: Lead & Elevate Customer Experiences

Bath & Body Works; Fort Myers (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

DailyPay

Tuition reimbursement

Medical coverage

Mental health support

Paid time off

40% discount

Job summary

Bath & Body Works in Fort Myers, FL is seeking a driven Key Holder to support delivering sales plans through effective execution of store and operational tasks. You will be a brand ambassador, connecting with customers and guiding teams to create feel good moments daily.

The role emphasizes leadership in daily operations, coaching associates, and ensuring excellent customer experiences while upholding company policies and store strategies.

Qualifications

• Customer-first retail mindset with strong service focus.
• Proven sales, customer experience and operations results.
• Effective communication; receptive to feedback and adaptable.
• Ability to coach associates in-the-moment.
• Ability to de-escalate store and customer situations.

Responsibilities

• Lead store tasks as delegated by Store Manager, including MOD duties.
• Provide performance feedback to managers.
• Deliver exceptional in-store customer experiences through selling.
• Maintain product knowledge and store policies.
• Set daily direction and goals for the shift.
• Assist with openings, closings, and bank deposits.

Skills

Customer focus

Leadership

Communication

Coaching

De-escalation

Flexibility

Education

High school diploma or GED

Job description

Bath & Body Works in Fort Myers, FL is seeking a driven Key Holder to support delivering sales plans through effective execution of store and operational tasks. You will be a brand ambassador, connecting with customers and guiding teams to create feel good moments daily.

The role emphasizes leadership in daily operations, coaching associates, and ensuring excellent customer experiences while upholding company policies and store strategies.