Key Holder & Sales Leader — Elevate Customer Experience

Bath & Body Works; Newark (DE); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay on-demand wages

Tuition reimbursement

Employee benefits

Job summary

Bath & Body Works is seeking a Key Holder to support sales plans through execution of store and operational tasks. The role centers on leading by example, coaching associates, and delivering standout customer experiences backed by product knowledge.

You will guide daily operations, assist with visual merchandising, and ensure safe, engaging store environments while meeting performance goals. The position requires flexibility for peak shifts.

Qualifications

• Customer-first retail mindset and guest focus.
• Ability to drive sales through strong service and store execution.
• Proven track record in fast-paced store environments.

Responsibilities

• Lead store operations as acting Manager on Duty when scheduled.
• Provide feedback and coaching to team members.
• Deliver exceptional in-store experiences through product knowledge and selling skills.
• Display knowledge of policies, products and store strategies.
• Set daily goals and direct the team during shifts.
• Handle opening/closing routines, deposits and shipments.
• Build connections with customers and recommend products.
• Assist with floorset changes and visual merchandising.

Skills

Customer service

Sales

Leadership

Communication

Coaching

Education

High school diploma

Job description

Bath & Body Works is seeking a Key Holder to support sales plans through execution of store and operational tasks. The role centers on leading by example, coaching associates, and delivering standout customer experiences backed by product knowledge.

You will guide daily operations, assist with visual merchandising, and ensure safe, engaging store environments while meeting performance goals. The position requires flexibility for peak shifts.