Retail Key Holder — Lead & Elevate Customer Experience

Bath & Body Works; Reading (Berks County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

On-demand wages (DailyPay)

Tuition-free education with Guild

Tuition reimbursement

Voluntary medical, dental, vision

Mental health support via EAP

Paid time off and parental leave

40% merchandise discount

Job summary

Bath & Body Works in Reading, PA is seeking a Key Holder to help drive store sales through effective operations and exceptional customer service. You will act as Manager on Duty when scheduled, lead associates, and ensure a welcoming brand-aligned experience.

The role emphasizes coaching, product knowledge, visual presentation, and adherence to policies while supporting opening/closing routines. Eligible benefits include DailyPay, tuition support, health plans, and a 40% merchandise discount.

Qualifications

• Experience in customer service and sales in retail.
• Ability to coach associates and give feedback to managers.
• Availability for peak days and varied shifts including evenings, weekends, and holidays.

Responsibilities

• Lead store operations and act as Manager on Duty when scheduled.
• Provide feedback and recommendations to managers.
• Drive exceptional in-store experiences through selling and product knowledge.
• Display knowledge of product, policies, and store strategies.
• Set daily shift goals and directions for the team.
• Handle opening/closing routines, deposits, and shipments.
• Build connections with customers through needs-based recommendations.
• Assist with floorset, visual presentation and marketing placement.
• Maintain safety and store standards and procedures.

Skills

Customer-focused

Leadership

Sales-driven

Communication

Education

High school diploma or equivalent

Job description

Bath & Body Works in Reading, PA is seeking a Key Holder to help drive store sales through effective operations and exceptional customer service. You will act as Manager on Duty when scheduled, lead associates, and ensure a welcoming brand-aligned experience.

The role emphasizes coaching, product knowledge, visual presentation, and adherence to policies while supporting opening/closing routines. Eligible benefits include DailyPay, tuition support, health plans, and a 40% merchandise discount.