Retail Key Holder: Lead Customer Experience

lbrands; Miami (FL); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

DailyPay

40% discount

Career growth opportunities

Job summary

Bath & Body Works in Miami, FL is seeking a Key Holder to support delivering sales plans through effective store and operational execution. You’ll be the frontline leader, guiding associates, maintaining product knowledge, and delivering exceptional customer experiences daily.

You will drive opening/closing routines, mentor teams, execute floor sets, and ensure adherence to policies while sustaining a safe, engaging store environment for customers.

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.

Responsibilities

• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.

Skills

Customer service

Sales

Team leadership

Operations

Education

High school diploma

Tools

POS systems

Job description

Bath & Body Works in Miami, FL is seeking a Key Holder to support delivering sales plans through effective store and operational execution. You’ll be the frontline leader, guiding associates, maintaining product knowledge, and delivering exceptional customer experiences daily.

You will drive opening/closing routines, mentor teams, execute floor sets, and ensure adherence to policies while sustaining a safe, engaging store environment for customers.