Retail Key Holder - Lead Store & Elevate Customer Experience

Bath & Body Works; Miami (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

DailyPay access

Tuition assistance

Medical coverage

Disability & Life

40% merchandise discount

Job summary

Bath & Body Works in Miami, FL is seeking a Key Holder to support sales and operations, acting as Manager on Duty when scheduled. You will drive customer experiences, coach teams, and execute daily store tasks with strong product knowledge.

The role requires ability to lead, communicate clearly, and adapt to a fast-paced retail environment while maintaining brand standards and safety procedures.

Qualifications

• Thrives in a customer-first retail environment.
• Ability to foster a customer-focused selling culture.
• Availability for peak days, evenings, weekends and holidays.

Responsibilities

• Lead store tasks and act as Manager on Duty when scheduled.
• Provide feedback and recommendations to managers.
• Deliver in-store customer experiences with product knowledge.
• Display knowledge of policies, store strategies and goals.
• Set daily direction when associates arrive and manage openings.

Skills

Customer focus

Sales experience

Communication

Coaching

De-escalation

Education

High school diploma / GED

Job description

Bath & Body Works in Miami, FL is seeking a Key Holder to support sales and operations, acting as Manager on Duty when scheduled. You will drive customer experiences, coach teams, and execute daily store tasks with strong product knowledge.

The role requires ability to lead, communicate clearly, and adapt to a fast-paced retail environment while maintaining brand standards and safety procedures.