Retail Key Holder: Lead Customer Experience

Bath & Body Works; Houston (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

40% discount

Daily pay

Tuition reimbursement

Mental health support

Growth opportunities

Job summary

Bath & Body Works in Houston, TX is seeking a proactive Key Holder to support store leadership, drive sales, and deliver excellent customer service. You will lead by example, coach team members, and ensure smooth daily operations from opening to closing.

The role emphasizes product knowledge, adherence to store strategies, and cultivating a positive shopping experience for every guest. This position offers growth opportunities and a 40% merchandise discount.

Qualifications

• Customer-first retail experience with strong communication.
• Ability to coach and develop associates in a fast-paced store.
• Proven track record of meeting sales and service goals.

Responsibilities

• Lead store operations as delegated by Store Manager, including duties of Manager on Duty.
• Provide feedback and guidance to team and managers.
• Deliver exceptional in-store experiences through product knowledge and selling behaviors.
• Maintain knowledge of products, policies, and store strategies.
• Set daily/shift goals and direct staff accordingly.
• Execute opening and closing routines, banking, shipments, and directives.
• Engage customers with needs-based recommendations and product demos.
• Assist with floorset execution, visual presentation, and promotions.

Skills

Customer service

Leadership

Sales driven

Communication

Coaching

Education

High school diploma or equivalent

Job description

Bath & Body Works in Houston, TX is seeking a proactive Key Holder to support store leadership, drive sales, and deliver excellent customer service. You will lead by example, coach team members, and ensure smooth daily operations from opening to closing.

The role emphasizes product knowledge, adherence to store strategies, and cultivating a positive shopping experience for every guest. This position offers growth opportunities and a 40% merchandise discount.