Retail Key Holder — Lead Store & Customer Experience

Bath & Body Works; Lufkin (TX); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

40% merchandise discount

Daily or Weekly Pay

Benefits package

Job summary

Bath & Body Works in Lufkin, TX is seeking a Key Holder to help drive sales and lead store operations. You will be the front-line leader, coaching associates, delivering great customer experiences, and upholding brand standards throughout shifts.

The role requires hands-on leadership, product knowledge, and the ability to manage opening/closing routines, floor sets, and daily tasks while ensuring safety and merchandising excellence.

Qualifications

• Thrives in a customer-first retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales and customer experience in a fast-paced setting.
• Effective communication and adaptability.
• Ability to coach associates on the floor.

Responsibilities

• Lead as Manager on Duty when scheduled to address customer experience and operations.
• Provide performance feedback to managers.
• Deliver exceptional in-store customer experiences through selling and product knowledge.
• Display knowledge of product, policies, and store strategies.
• Set daily direction for the team and open/close routines.
• Assist with floorset, merchandising and marketing placement.
• Maintain safety and store standards.

Skills

Customer service

Leadership

Sales experience

Communication skills

Evening/weekend availability

Education

High school diploma or equivalent

Tools

POS system

Job description

Bath & Body Works in Lufkin, TX is seeking a Key Holder to help drive sales and lead store operations. You will be the front-line leader, coaching associates, delivering great customer experiences, and upholding brand standards throughout shifts.

The role requires hands-on leadership, product knowledge, and the ability to manage opening/closing routines, floor sets, and daily tasks while ensuring safety and merchandising excellence.