Retail Key Holder & Guest Experience Leader

Shinola- Retail; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Full time

Job summary

Shinola Retail in Washington, DC is seeking a Customer-Focused Key Holder to support store operations, guest experience, and team leadership. You will help exceed revenue targets by delivering consistent service, participate in product knowledge training, and coordinate repairs and store events.

This role requires a hands-on leader who coaches staff, uses KPIs to motivate performance, and ensures Brand Experience standards across in-store and virtual interactions.

Qualifications

• Guest-focused service experience preferred.
• Ability to coach and lead a small team.
• Strong communication and relationship-building skills.

Responsibilities

• Exceed revenue targets and build relationships by providing consistent guest experience while following Brand Experience standards.
• Participate in monthly product knowledge and guest service training.
• Facilitate repairs and assist with store operations.
• Leads experience standards in stores and coaches team based on development levels.
• Leverages KPIs to motivate team and drive performance.

Job description

Shinola Retail in Washington, DC is seeking a Customer-Focused Key Holder to support store operations, guest experience, and team leadership. You will help exceed revenue targets by delivering consistent service, participate in product knowledge training, and coordinate repairs and store events.

This role requires a hands-on leader who coaches staff, uses KPIs to motivate performance, and ensures Brand Experience standards across in-store and virtual interactions.